Privacy Policy

The personal information we collect depends on how you interact with us. It may include:

• Your name, email address, phone number and company name.
• Your property or project address and location.
• Information about your proposed project, including its type, scope, timing and estimated budget.
• Plans, photographs, measurements, specifications and other information relating to a property or project.
• Communications between you and Planters, including emails, telephone calls and website enquiries.
• Quotes, contracts, invoices, payment records and other information connected with work we undertake for you.
• Feedback, reviews or testimonials you provide.
• Technical information generated when you use our website, such as your IP address, browser type, device type, pages viewed, referral source and general location.
• Any other information you voluntarily provide to us.

Please do not provide us with personal information about another person unless you have their permission or are otherwise authorised to do so.

We generally collect personal information directly from you when you:

• Complete an enquiry or quote request form.
• Contact us by email, telephone, social media or another communication channel.
• Meet with us or discuss a potential project.
• Accept a quote or enter into an agreement with us.
• Provide plans, photographs, specifications, feedback or other project information.
• Visit or interact with our website.

We may also receive information from other people or organisations involved in a project, including property owners, architects, designers, builders, contractors, project managers, suppliers, referral partners or publicly available business sources.

Where required by law, we will take reasonable steps to ensure you are aware that we have collected your information, why it was collected and how it may be used.

If you choose not to provide information that we reasonably require, we may be unable to respond to your enquiry, prepare an accurate quote or provide the requested services.

We may use your personal information to:

• Respond to enquiries and communicate with you.
• Assess projects and prepare estimates, proposals or quotes.
• Plan, manage and deliver landscaping services.
• Coordinate with employees, contractors, consultants, suppliers and other parties involved in a project.
• Administer contracts, invoicing, payments, warranties and ongoing maintenance.
• Maintain our business and project records.
• Request feedback or a review after completing work.
• Improve our website, services, systems and customer experience.
• Measure the effectiveness of our website and advertising.
• Send relevant business or marketing communications where you have agreed to receive them or where otherwise permitted by law.
• Protect our legal rights, prevent misuse and comply with legal obligations.

We will not use your personal information for a purpose that is unrelated to the reason it was collected unless you have authorised that use or it is otherwise permitted by law.

Project photographs, testimonials or identifying project information will only be published where we have permission or are otherwise lawfully entitled to do so.

We may share personal information where reasonably necessary with:

• Planters employees and authorised contractors.
• Architects, designers, engineers, builders, subcontractors, suppliers and consultants involved in a project.
• Companies that provide website hosting, email, data storage, analytics, advertising, accounting or other business services.
• Professional advisers, including accountants, insurers and legal advisers.
• Government agencies, regulators or law-enforcement bodies when required or permitted by law.
• Another party involved in a business sale, restructuring or transfer, subject to appropriate confidentiality protections.

We only provide the information reasonably required for the relevant purpose. We do not sell or rent personal information.

Our website may use cookies and similar technologies. Cookies are small files stored on your device that help websites function and provide information about how visitors use them.

We use website analytics and advertising services, including Google Analytics and Google Ads, to understand how people find and use our website, measure advertising performance and improve our services.

These services may collect information such as:

• Your IP address and approximate location.
• Your browser and device type.
• The pages you visit and actions you take.
• How you arrived at our website.
• Interactions with our advertisements.

Some of this information may be combined with other information held by the relevant service provider in accordance with its own privacy policy.

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality. You may also use Google’s available advertising and analytics controls to manage how Google uses information associated with your device.

Some of the service providers we use may store or process information outside New Zealand.

Where personal information is disclosed overseas, we will take reasonable steps to ensure it is protected in a way that provides comparable safeguards to those required under New Zealand privacy law, or we will otherwise comply with the Privacy Act 2020.

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

These steps may include access controls, secure systems, password protection, staff procedures and limiting access to people who require the information for legitimate business purposes.

No method of electronic transmission or storage is completely secure. If we become aware of a privacy breach that may cause serious harm, we will notify the affected individuals and the Office of the Privacy Commissioner as required by law.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• Provide services and manage ongoing client relationships.
• Maintain project, warranty, accounting and tax records.
• Meet legal, insurance and contractual requirements.
• Resolve disputes or protect our legal rights.

When information is no longer required, we will securely delete it, anonymise it or otherwise dispose of it where reasonably practicable.

You may ask us to provide access to personal information we hold about you or request that it be corrected.

To make a request, contact our Privacy Officer using the details below. Please provide enough information for us to identify you and locate the relevant records.

We will respond within the time required by the Privacy Act 2020. In some circumstances, the law may allow us to withhold certain information. If this applies, we will explain the reason where we are legally permitted to do so.

If you believe we have not handled your personal information appropriately, please contact our Privacy Officer first. We will take your concern seriously and try to resolve it promptly.

If you are not satisfied with our response, you may make a complaint to the New Zealand Office of the Privacy Commissioner through:

https://www.privacy.org.nz

We may update this Privacy Policy when our business practices, website services or legal obligations change.

The current version will always be published on this page. The “Last updated” date at the top of the page will show when the policy was most recently revised.

For privacy questions, access or correction requests, or concerns about how your information has been handled, contact: